nbaze Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how information is collected, used, and protected.
Introduction and Applicability
nbaze ("we", "us", or "platform") is committed to providing a safe and reliable online betting and casino experience for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect from you when you use our website nbaze.cam ("Site"), how that information is used, with whom it may be shared, and how you may exercise your rights.
By accessing the Site or registering an account, you are agreeing to this Privacy Policy. If you do not agree with this Policy, please stop using the Site.
This Policy operates together with our Terms and Conditions. We recommend reading both documents together.
What Information We Collect
Information You Provide Directly
When you open an account or contact us, the following information is collected:
- Full name and date of birth
- Email address
- Residential address
- Documents required for identity verification (National ID card, passport, or driving licence)
- Payment information (bKash, Nagad, Rocket, or Upay number)
Automatically Collected Information
Some information is collected automatically while you use the Site:
- IP address and device type
- Browser type and operating system
- Page view logs and session duration
- Data from cookies and web beacons
- Referrer URL
Gaming Activity Information
The following information is recorded to manage your gaming experience:
- Betting history and deposit and withdrawal transactions
- Account balance and transaction timestamps
- Game preferences and session data
- Bonus and promotion usage history
Communication Information
When you contact our support team:
- Full live chat conversation
- Email content and attachments
- Issue resolution logs
- Support ticket history
How We Use Information
nbaze uses your personal information only for legitimate purposes. The main purposes of our use are described below:
Service Delivery
Information is used for account registration, identity verification (KYC), bet settlement, and managing financial transactions.
Security and Fraud Prevention
Information is analysed to detect suspicious activity, prevent money laundering, and ensure account security.
Service Improvement
Information is used to improve your experience, develop new features, and monitor site performance.
Communication
We contact you by email or live chat to send transaction confirmations, important security messages, and account updates.
Legal Obligations
Information is stored and processed as necessary to comply with applicable laws, regulations, and regulatory guidelines.
Responsible Gaming
Information is used to monitor your gaming patterns, identify potential risks, and provide responsible gaming support.
Cookies and Tracking Technologies
nbaze uses various types of cookies and tracking technologies. Cookies are small text files stored in your browser that help our Site function properly.
Essential Cookies
These cookies are necessary for the basic operation of the Site — such as maintaining login sessions, shopping cart functionality, and security features. They cannot be disabled.
Analytics Cookies
Used to analyse site visit patterns and improve our services. These cookies collect anonymous data.
Preference Cookies
Used to remember your language preference, theme settings, and other customisations, so that your next visit reflects your preferences.
Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some Site features to not work properly.
Information Sharing and Disclosure
nbaze does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support, who are bound by strict confidentiality agreements.
- Legal Obligations: Information may be disclosed to relevant authorities due to court orders, government investigations, or applicable legal requirements.
- Fraud Prevention: Limited information may be shared with industry-level prevention organisations to combat online fraud and money laundering.
- Business Changes: In the event of a business merger or acquisition, you will be notified in advance and it will be ensured that this Privacy Policy is maintained.
nbaze never transfers your information to third parties for advertising purposes.
Information Security Measures
Protecting your personal information is nbaze's highest priority. We maintain industry-standard, multi-layered security measures:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active 24/7.
Access Controls
Only authorised staff have limited access to the information they need.
Secure Storage
Sensitive data is stored in encrypted databases and backed up regularly.
Please keep in mind that data transmission over the internet is not entirely risk-free. Even though we maintain the highest industry standards, no method can be claimed to be 100% secure. Keep your account password strong and do not share it with anyone.
Data Retention Period
nbaze retains your personal information only for as long as necessary:
- Account Information: For as long as the account is active and for a defined period after closure in accordance with legal obligations.
- Financial Transactions: For the period required under financial laws and tax regulations.
- Log Files and Technical Data: For a limited period for security and service improvement purposes.
- Support Conversations: For a defined period for dispute resolution and quality improvement.
Once the defined retention period has passed, we securely delete or anonymise your information so that it can no longer be used to identify any individual.
Your Data Rights
As a user of nbaze, you have the following rights over your own information:
Right of Access
You can find out at any time what information we hold about you. Submit a request via live chat or email.
Right to Rectification
If your personal information is incorrect or out of date, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances — where there is no legal obligation — you may request that your information be deleted.
Right to Object
You have the right to object to the processing of your information for specific purposes and, where applicable, to request that processing be restricted.
Right to Data Portability
You have the right to receive a copy of the information held about you in a structured, commonly used format.
Right to Withdraw Consent
For any information processed on the basis of consent, you may withdraw that consent at any time, which will affect future processing.
To exercise these rights, email us at [email protected] or contact our 24/7 live chat support. We will respond to your request as promptly as possible.
Protection of Minors' Information
nbaze strictly does not provide services to anyone under the age of 21 ("minors"). Our services are for those aged 21 and above only.
- We do not knowingly collect or store personal information from minors.
- Age is verified at the time of registration and additional documents may be requested in cases of doubt.
- If it becomes known that a minor's information has been collected, it will be deleted immediately and the account will be closed.
- If a parent or guardian believes their child has opened an account, please contact [email protected] immediately.
Third-Party Services and Links
The nbaze platform may integrate services from game software providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These third-party services have their own privacy policies, which may differ from ours.
Payment gateway services — bKash, Nagad, Rocket, and Upay — operate under their own user agreements and privacy policies. We recommend reading their policies before using these services.
nbaze is not responsible for the data collection or usage practices of these third parties.
Changes to the Privacy Policy
nbaze may update this Privacy Policy from time to time. For any significant changes:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email or via live chat.
- For significant changes, a special notice will be displayed on the Site.
Continued use of the Site after any changes will be considered as your agreement to the updated Policy.
Questions about privacy?
If you have any questions or requests regarding the protection of your information, our 24/7 support team is always ready.
Contact us via Live Chat